Shipping Information

If you have any questions about our shipping service, please reach us via charcoalstreats@gmail.com for more information.

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Shipping Services Available

• Local Pickup

• Australia-wide Shipping

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Production Time

All our products are freshly homemade. Orders over $200 may require additional production time. If extra time is needed, we will contact you via email or text. Thank you for your understanding.

Local Pickup

All products are available for free pickup at the Gunshot Cafe Westend (53 Mollison St, South Brisbane QLD 4101). The location and pickup time slots will be provided in the pickup confirmation email. If the time slots offered are not suitable, please kindly reach out, and we will work with you to find a suitable time.

Order Processing & Pickup

Products will be ready within 5 business days. Please wait for a notification before picking up your order. Your order confirmation and order number will be required at the time of pickup.

Shipping (Australia Wide)

Only dehydrated treats are available for Australia wide shipping.

Shipping Rates

Standard Shipping (7 to 10 business days): $15
Express Shipping (3 to 5 business days): $25

Enjoy free standard shipping on orders over $75 and free express shipping on orders over $150!

Tracking details will be provided in your shipping confirmation email.